Policy

Policies & Procedures

At Massage Elegance Health & Wellness, we strive to create a professional, respectful, and healing environment for all.

Gift Certificates & Pre-Paid Sessions

All gift certificates are non-refundable 

Please treat gift certificates like cash—they must be presented at the time of service and cannot be replaced if lost.

Cancellation Policy

We understand life happens, but we kindly ask you to respect our time and the time of other clients.

24-hour notice is required for all appointment cancellations. If you are not able to give a 24 hour cancellation, because we understand life happens. A 3 hour notice the day of is required. If you do not notify your therapist within this time frame you will be charged the full session amount which is expected before booking of your next session. 

Appointments may be rescheduled at the therapist’s discretion to ensure proper time management and fair accommodations for all clients once amount is paid. 

Emergencies are considered with compassion; please communicate with us as soon as possible.

Sick Policy

Your health and the safety of others is our priority.

If you are feeling unwell in any way—fever, cough, congestion, or general illness—please reschedule your appointment.

Clients with visible symptoms such as coughing, stuffiness, runny nose will not be serviced.

We are committed to maintaining a clean, sanitized, and safe space for all guests.

No-Show Policy

Clients who miss appointments without notice will be considered a no-show.

Full session fees apply for no-shows. No exceptions.

Rebooking requires full payment for the missed session in advance payment new session. 

First-Time Clients & Late Arrivals

Please arrive 5-10 early for your first appointment to complete intake forms and consult with your therapist.

If a client arrives more than 15 minutes late, the session may be canceled or rescheduled, and payment is required before rebooking.

If you are late within the 15 minute cancellation period, your session will still end at the scheduled time. If the delay is on the therapist’s part, you will receive your full session.

Session  

Sessions begin at the scheduled appointment time. Please allow time beforehand for paperwork or restroom use, as late arrivals will reduce hands-on time. Please place belongings in designated places when disrobing.