Gift Certificates and Pre-Paid Sessions
Gift certificates are non refundable. Gift certificates at promotional price and special promotions are nonrefundable.Gift certificates at a promotional value are good for six months. If full rate is paid, gift certificates are honored at value. if a gift certificate or prepaid session is refunded for any unforeseen reason, there is a 40% refunding fee NO EXCEPTIONS.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, we ask that the following policies are
If you are sick or feeling ill in any manner please reschedule your appointment until you are well. If you have a cough of any sort or stuffiness, you are considered ill and MEH will not service you. It is our loyalty to our clients and you to provide you with a clean, safe, relaxing, disinfected environment to service you in and with consideration all.
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice there is a $35 fee. This amount must be paid prior to your next scheduled appointment. A credit card on file wiil be used to book all future appointments after your second missed cancelation. Appointments are subject to change date and or time at the discretion of the therapist to insure time management and that every client is accommodated fairly.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” Client will be charged $35 for their “missed” appointment before rescheduling next appointment, Groupon clients voucher number will be used to confirm massage appointments. If client misses session it will be redeemed at time of missed services and counted as a groupon client session. Once voucher is redeemed client must book as a regular client on next visit and are required to pay normal rate.
First time clients and Late Arrivals
Please arrive 10-15 minutes early for consultation to first appointment. If you are a first time client and arrive 10 minutes late your massage will be canceled and/or rescheduling payment must be received before rebooking and card on file for future session. If you do not show you will be responsible for $35 fee before rescheduling. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. Call if you need assistance.
MEH does not refund prepaid sessions unless you cancel within cancelation guidelines. No exceptions. Massage packages are not transferrable.
Massage sessions are 50 minutes hands on disrobing and robing included. All sessions start at the time of schedule. Time is allowed for payment and discuss plan, also to answer any questions or concerns a client may have. If massage starts late at the fault of the therapist, full session will be givegiven.If it starts late due to fault of the client Late ect. Client will receive remaining time allocated. Please allow time to complete forms and use restroom if needed. This does affect your session.
Groupon clients may purchase one groupon and one as a gift at the time of purchase. Client may then select a package with Massage Elegance Health that fit their desired need If you are a groupon client the same cancelation applies as to MEH clients as stated on the groupon.All Groupon sessions are 50 minutes hands on. Clients of Trinity Mills Chiropractor office may not purchase Groupon to be redeemed with Massage Elegance Health business.
If a client for any reason fails to notify the therapist in a timely manner and session can not be booked because of negligence on the clients part. The session is forfeited and/or if monies are prepaid it will be considered as fee for session not kept. NO EXCEPTIONS
Massage Elegance Health has the right to refuse any service to a client at any time without explanation based on therapist discretion.
We look forward to serving you!